The movie, Forrest Gump starring Tom Hanks includes that iconic saying “Life is like a box of chocolates.” The truth is, Forrest was right.

Have you ever sank your teeth into a chocolate that delighted your taste buds or on the flip side, caused you to spit it out? Life can be like that. Surprises – some good, some bad – are around every corner.  Life is full of unknowns and adventures, just as biting into the chocolate.

Our ability to manage those surprises can have a huge impact on our ongoing success – both personally and professionally. Learning to address those issues – and being prepared for them when they occur – is critical.

With this in mind, consider the following:

• Have you empowered your Staff to manage day-to-day surprises that arise?
• Have you defined an Escalation Process for use when issues require Management’s involvement?
• Have you established a Dispute Process to ensure Clients’ concerns are being effectively addressed?
•  Do you have a Business Continuity Plan for use when surprises are catastrophic?

If you need help managing surprises, we can help. Do not hesitate to contact me at CharleneA@mycooresources.com. Also, check out our blogs and previous newsletters and/or emails at http://www.mycooresources.com/?cat=3